Alliance Physical Therapy is hiring a Business Office Coordinator

Our growing practice is seeking a Business Office Coordinator with fantastic customer service skills to be the friendly face our patients look forward to seeing when they walk in the door. This is a 100% in-person position at the front desk of the practice.

This position requires exceptional organizational skills and the ability to focus and complete tasks in an environment with frequent interruptions. As the practice grows, this position could expand to include marketing and medical billing responsibilities; candidates with experience in these areas are encouraged to apply.

The Business Office Coordinator’s core responsibilities include:

  • Patient Care Coordination: Answering the phone, greeting patients, taking payments, and scheduling appointments

  • Treatment Areas: Doing the practice’s laundry, opening and closing at the beginning and end of the day, and maintaining a clean and safe work environment

  • Administration: Collecting data, managing the therapists’ schedules, and conducting insurance verification and authorization

No experience is necessary but candidates with customer service and administrative experience are encouraged to apply.

Hours: 30-40 hours'/week. Part time vs. full time hours will be determined by mutual agreement. This will include hours that the practice is open, which can be viewed on the footer of our website or on our Google Place.

Compensation: $20-24/hour depending on the qualifications and experience of the candidate.

Below is a detailed job description for the position.

POSITION TITLE:         Business Office Coordinator

REPORTS TO:   Owner

CLASSIFICATION: Non-Exempt

FUNCTION:   Performs Front Office Operational Duties

BASIC REPORTING RESPONSIBILITIES:  

  • Provide the Owner with patient schedule issues or trends

  • Provide the Owner with updates on patient Privacy Practice issues or complaints

  • Provide the Owner with ‘time of service payment collection’ issues or trends

  • Provide the Owner with verification or authorization requirement changes or trends 

ESSENTIAL JOB FUNCTION:

  • Carry Out Intake Procedures per Business Office Guidelines

  • Assure patient completion of Intake Form

  • Verify insurance eligibility & benefits or self pay status

  • Retain copies of Notice of Privacy Practices

  • Establish an accurate and complete patient and payor files for all new patients

  • Verify insurance eligibility & benefits or self pay status

  • Secure authorizations as required

  • Input patient demographic information

  • Provide Patient Service Functions

  • Manage all incoming calls and message distribution

  • Receive & document referrals

  • Schedule patients

  • Answer or redirect general billing or service questions/complaints

  • Provide general service orientation to patients

  • Accept, document and complete ‘requests for records’

  • Provide vendor and customer service

  • Schedule appointments for the owner or other staff members

  • Sort and distribute vendor information

  • Route questions to appropriate staff member

  • Receive and document onsite and mailed payments from patients 

  • Verify daily totals 

  • Cross check and validate charge transactions

  • Cross check payments received with payments posted

  • Assist with or complete bank deposit process

  • Verify checks received with amount posted on deposit slip

  • Verify total payments posted with deposit slip total

  • Process claims and/or statements 

  • Compile accounts to be processed

  • Identify outstanding/required documentation

  • Initiate request for or carry out documentation duplication

  • Process hard copy claims

  • Coordinate hard copy claims, documentation and statement mailing

  • Type correspondence and clinical reports

  • Process requests for records per authorization and privacy guidelines

  • Assist with the audit and reconciliation of third party or patient payments

  • Modify patient demographic or claim information if errors identified

  • Refile claims or statements as indicated

  • Document and refer patient billing account problems to Owner

  • Comply with the Facility’s Comprehensive Compliance Plan (CCP) which includes but is not limited to: Business & Clinical Operations, Environmental Health & Safety, HIPAA, Human Resources and Code of Conduct as well as  all facility policies and procedures and educational requirements associated the CCP

  • Comply with all local, state and federal regulations training and instruction requirements as well as any other standards that govern healthcare services provision 

  • Perform other duties as requested per competency confirmation 

  • Cross-train on all PT Aide duties and perform any or all of these duties throughout the day; must also meet all of the position requirements for PT Aide

POSITION REQUIREMENTS:

  • Attention to detail--mathematical and data processing 

  • Data processing proficiency—Practice management software, Microsoft Word

  • Communication skills—written, verbal and general interactive

  • Organizational skills—priority setting, file maintenance & report generation

EDUCATION:

  • High school or equivalent skills & aptitude

  • Basic computer courses or equivalent preparation

EXPERIENCE:

  • Medical or business office front desk management desirable but not required

  • Insurance industry claims processing/management desirable but not required

PHYSICAL DEMAND CAPACITY:

Consistent with published industry PDC norms or minimally:

  • Sitting---routinely for 1-2 hours uninterrupted 

  • Lifting---occasionally light loads (5-10 pounds) 

  • Bending & reaching—routinely for office duties

  • Walking—routinely to access other personnel

  • Viewing monitor screen/using keyboard—routinely >1 hour duration